Welcome to Shrug Sweater's FAQ. Here you'll find quick answers about our products, services, shipping, returns, and more. If you don't see what you need, please contact our support team for assistance.
Shrug Sweater offers a range of cozy, stylish knitted garments designed for comfort and everyday wear. Our catalog includes shrug sweaters, cardigan-style shrugs, and light knit layers in a variety of colors and sizes. We also feature limited-edition seasonal designs and customizable options to suit your style.
Please refer to our size chart on each product page, which provides measurements in inches and centimeters for chest/bust, sleeve length, and overall length. If you’re between sizes, we recommend sizing up for a relaxed fit or choosing a size down for a snugger look. For help, contact our support team with your measurements.
Our shrugs are crafted from high-quality natural and synthetic fibers, including cotton blends, wool blends, and lightweight acrylics. Each product page lists the exact fabric composition, care instructions, and care tips to keep your garment looking its best.
Care instructions vary by fabric. Generally, we recommend gentle hand washing or machine washing on a delicate cycle with cold water, and air drying flat to maintain shape. Always check the care label on your specific item for precise guidance.
We ship domestically and internationally. Shipping options include standard and expedited services. Delivery times depend on your location and chosen shipping method. Orders are processed within 1–2 business days, and you’ll receive a tracking number once your order ships.
Occasionally, we offer promotional discounts and free shipping thresholds. Details are announced on our homepage, product pages, and during checkout. Subscribe to our newsletter to stay informed about promotions.
We want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 30 days of delivery in unused, original condition with tags. Some exclusions may apply to final sale items. To initiate a return or exchange, please visit our returns center on the website or contact customer support for assistance.
Once your order ships, you’ll receive an email with a tracking number and a link to monitor delivery progress. You can also track your order from your Shrug Sweater account if you have one.
We accept major credit and debit cards, PayPal, Apple Pay, and other secure payment options at checkout. All payment data is processed securely via our payment gateway.
You can reach our support team via email at support@shrug Sweater or through the contact form on our website. Our team aims to respond to inquiries within one business day.